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August 23, 2006

Easy Returns

Joel Spolsky has an interesting post today on why he makes returns so easy for his company.

Amazon has really easy returns (though a little slow to process). But they're happy to let items cross in transit. No talking to people involved.

Home Depot and Lowes are very easy on returns. I once returned a flat of plants several months after planting season. No question refund. They encourage you to buy both and return the one you don't use (or your wife doesn't like). Last weekend I purchased three increasing levels of new stuff for grinding a hole in a steel plate, fully intending to return the unused ones. Lucky for them, everything was opened and no return.

Target is good on returns. My wife will frequently buy gifts, show them to me or find something better, and return them.

Some stores (especially women's clothing) are cracking down. And I know many women who deserve to be cracked down on (returning a worn dress is surprisingly common and pretty crass). But they should be very careful to distinguish between great customers who spend $300 and return $150 unworn and bad customers who spend $200 and return $200.

Your best customers may return quite a bit. And buy even more.

August 14, 2006

The Ceasefire

I'm an idealist. I believe in foreign aid, global free trade, et al. I even believe in idealism in war, in operations such as Somalia and Haiti, which at least had good intentions.

There is something very different between a strong country undertaking an idealistic military action and withdrawing under casualties and Israel's recent performance.

When the stakes are survival, you cannot mess around. Yet you cannot start wars without a clear and achievable result. Israel may have created a failed state next door which will leave Hezbollah as a dominant political power. The Lebanese Army will be easily coopted to serve the true military master of Lebanon. In fact, I would not be surprised to see Lebanese unit leaders swear allegiance to Hezbollah in a stunning PR move after Israel withdraws. While the government of Lebanon was weak, it was democratically elected. So instead of Hezbollah being kicked out in a year or two (as the Syrians just were), they now will likely end up in control of Lebanon.

Arab support for the US occupation of Iraq has been dealt a death blow. It has been conclusively demonstrated that the US acts in its own interests in the Middle East, not by a sense of what is right. It is hard to justify killing 50 innocents over 2 soldiers in any absolute measure of right and wrong. Even though turning South Lebanon into a parking lot was completely justified by the same calculus. Israel would have been much better off to accept a few more casualties and a few less targets struck as part of allowing an orderly civilian evacuation of South Lebanon.

America thought the war in Iraq was about attack -- they have struggled since it was actually about reconstruction.

Israel thought the war in Lebanon was about destroying Hezbollah and punishing Lebanon -- it was actually about demonstrating precision strike and targeting. When a third world country attacks civilian convoys and the UN it appears backward, stupid, or ignorant. When a first world country does the same, it appears callous and self-centered.

Hezbollah has gained thousands of recruits and will be twice as strong in twelve months time, in most scenarios I can envision. When planning war, you must consider all likely results, not those that align with your hopes and dreams. The second and third order political effects on Israel and the United States will be subtle but far-reaching in the next five years.

Mercury Outboard Parts

The best part of buying a boat is fixing it.

Not really, but you save a lot of money that way.

If anyone has any hints about removing the fuel pickup (also called the fuel withdrawer) from a plastic built-in tank, please share. Can loosen the nut, but can't figure out a solution -- more force will break the tank. Leaving the nut tight and twisting the pickup (which should force the pickup upward) doesn't seem to make any progress. I suspect my screen is clogged (fuel suction problems after continued use, rest of system replaced, aux tank works)

Outboard manufacturers (Mercury in my case) aren't really that friendly to home mechanics. Or dealers for that matter. When I ordered a part, the dealer was forced to buy two. So I have an extra fuel fitting for an early 90s large outboard, if anyone is looking (22-816856T3). It was a bear to replace. The key is to chill the fitting (with the gasket) in ice water before pressing into the cowl. $13 + shipping if you want it.